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Nerys Corfield

Nerys Corfield

Injection Consulting Limited
Chair of Contact Centre Council & Director of

DMA Contact Centre Council Chair.  DMA Wales & West Regional Council Member.

Director at Injection Consulting.  Non Executive Director Connect Assist.  Contact Centre Consultant Mitel and deliverer of workshops which help client services teams create more value from their client relationships.

 I have been part of the Contact Centre Council since July 2014 and have been voted as Chair to serve a 2 year term.

The DMA Contact Centre Council work on several initiatives.  At the heart of what we do is ensuring we are the vanguards of best practice promoting the great work of contact centres.

We work with the DMA to support political lobbying in areas that will directly impact marketing in contact centres.

We produce best practice guides and valuable materials (the Vulnerable training materials produced by council members are now being used in contact centres in all vertical sectors).

We work on initiatives to support the needs of DMA members and the council so if you are looking for support or guidance in contact centres, would like to be a guest at one of our meetings or join the council please get in touch with me, or Tasch.